What You Can Expect
Services Offered
Personalized care for every patient.
A plan of care developed with you and your prescriber.
Free delivery to your preferred location.
Confidential packaging.
Case management services to answer questions and assist.
Support with Medicaid issues.
An immediate answer by a team member when you call.
Refill reminder calls/text messages.
Language Translation Services and TDD/TYY Capable.
Durable Medical Equipment (DME) assistance.
Annual Follow-up
A case manager will reach out to you at least once a year to review your needs and update your plan of care.
Referrals
Your case manager will go over services that you may be eligible for that could provide help to you or your family. Referrals are your choice. The case manager will work with you to make a plan of care for referrals and follow-ups.
Below are some things we can help you with:
- Housing
- Food Assistance
- Transportation
- Individual and Family Support
- Physical Health
- Medical, Mental and Behavioral Health
- Income Support
- Utilities
- Employment
- Social Services
- Other essential health and human services
As Needed
We understand that needs can change. Sentara Case Management Pharmacy gives you access to a case manager as needs come up.
You can reach out to a case manager by calling 1-877-349-5242 (TTY: 711).
Durable Medical Equipment
You should ask your healthcare provider to send the prescription for your DME to your health plan DME provider.
The DME provider will email your DME
prescription to your health plan.
If your health plan has questions, they will reach out to the DME provider, and once approved, your DME will be delivered to your home.
